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Terms of Service

Last Updated: August 14, 2026

Effective Date: August 14, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you and Iterrum LLC, a California limited liability company doing business as MyPetVault (“MyPetVault,” “we,” “us,” or “our”). They govern your use of the MyPetVault mobile application, the marketing website at mypetvault.org, and any related services, features, and content (collectively, the “Services”).

By creating an account, installing the app, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

If you are using the Services on behalf of a household or family, you represent that you have the authority to accept these Terms on behalf of that household.

These Terms include a binding-arbitration provision and a class-action waiver in Section 18. Please read Section 18 carefully — it affects how disputes between you and Iterrum LLC are resolved.

2. Service Region Restriction

The Services are intended for residents of the United States and Canada. By using the Services you represent that you are a resident of one of those countries.

We do not solicit or accept business from residents of the European Economic Area, the United Kingdom, or Switzerland at this time. We reserve the right to restrict or geo-block access from those regions at our discretion, and may decline to create or maintain accounts that originate from them.

If we later expand availability to additional regions, we will update this Section 2 and, where required by local law, present additional notices or terms before you may continue using the Services.

3. Description of the Services

MyPetVault is designed as a record-keeping tool for pet health information. It is designed to let you create profiles for your pets and store visits, medications, vaccinations, weights, allergies, and supporting documents. You may enter records manually or upload documents (PDFs or images) for optical character recognition, after which you review and confirm every extracted record before it is saved.

The Services consist of a mobile application and a marketing website. All sign-in and account management happens inside the mobile app; the marketing website does not host any account flows. Some features may require a paid subscription, and some may be in limited release.

AI Chat is an experimental feature available to MyPetVault Plus subscribers, subject to a daily limit on the number of questions. It uses an automated third-party AI model to generate general information and suggestions about pet care from your questions and, when you select a pet or add an attachment, the information you choose to send with them. Because AI Chat is experimental, we may change, limit, suspend, or withdraw it at any time.

MyPetVault is in active development. Features, pricing, and behavior may change. We will try to communicate material changes in advance.

We make no specific guarantee about the accuracy, completeness, or usefulness of any record extracted from a document you upload, any reminder we generate, or any feature of the Services. You are responsible for verifying the accuracy of every record before relying on it for any purpose, particularly any veterinary or medical decision.

The MyPetVault website also includes a tech blog (the "Tech Blog") at /tech. The Tech Blog is written by the MyPetVault team and covers topics such as app development, product decisions, and building an indie software product. The Tech Blog is supported by third-party advertising served by Google AdSense. Ads are displayed to visitors and are subject to Google's own advertising and privacy policies, and Google may use cookies or similar identifiers to serve and measure ads as described in our Privacy Policy and Cookie Settings. Active MyPetVault Plus subscribers who are signed in to the web version of the Services will not be shown advertising on the Tech Blog. The web version of MyPetVault is not yet available; this subscriber benefit will take effect when the web version launches.

4. Account Registration

To use the Services, you must create an account. You agree that:

5. Subscription and Billing

5.1 Subscription Tiers

MyPetVault currently offers a free tier and paid Plus subscription options:

Plus includes up to 10 pets, 5 GB of document storage, Smart Scans with no lifetime cap, and cloud storage for Memories (one cloud Memory per pet per day, with a maximum 3 MB image plus its thumbnail). All plans are subject to operational limits: uploaded files must be PDF, JPG, or PNG and no larger than 15 MB each; uploads are subject to a safety limit of 200 files or 2 GB per account per UTC day; and document storage counts both retained documents and uploads pending your review. Cloud Memories do not count against document storage. We may adjust these operational limits to protect the Services, and will reflect any material change here and on our pricing page.

Prices are subject to change. Any change will be communicated in advance and will only affect future billing cycles.

5.2 Auto-Renewal

All subscription tiers renew automatically at the end of each billing period at the then-current price for that tier, until you cancel. You authorize us (or our payment processor) to charge your chosen payment method for each renewal.

5.3 Cancellation

You may cancel a Plus subscription at any time through the subscription settings of the app store you purchased through (Apple App Store or Google Play). Cancellation generally takes effect at the end of your current billing period; you will continue to have access to Plus features until that date, and you will not be charged again. You do not need to provide a reason to cancel. See Section 5.8 for what happens to cloud Memories when Plus ends.

5.4 Refunds

Refunds are subject to the policies of the platform you purchased through (Apple App Store or Google Play Store), and refunds may need to be requested through the store directly. We do not offer guaranteed refunds. If you believe your circumstances warrant a refund — for example, because of a billing error, a service outage, or an accidental renewal — you may contact support@mypetvault.org and we will review the request in good faith on a case-by-case basis, in our reasonable discretion.

5.5 Pricing Changes

We may change the price of any tier for new subscribers at any time. If we increase the price that applies to your existing subscription, we will notify you in advance — typically by email or in-app notice — before the new price takes effect, so you can decide whether to continue or cancel. Any change will only affect future billing cycles. Price decreases may take effect immediately and do not require advance notice.

5.6 Taxes

Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, levies, or duties imposed by taxing authorities, and we may collect and remit such taxes where required by law.

5.7 App-Store Subscriptions

Subscriptions purchased through the Apple App Store or the Google Play Store are governed by that store’s standard end-user license agreement; refunds, renewal, and cancellation outside the in-app entry points are handled by the store. You must use the Apple ID or Google account that made the purchase to manage or cancel that subscription. We are not the merchant of record for store-billed subscriptions, and we cannot directly refund a charge processed by the store.

5.8 Effect of Plus Ending on Cloud Memories and Limits

If your Plus subscription ends — because you cancel, a payment fails, or the subscription otherwise lapses — your documents, health records, and account data remain available on the Free plan. Cloud Memories are different: they stop being available when Plus ends and are scheduled for permanent deletion 60 days later. If you restore Plus within those 60 days, your cloud Memories are retained. After Plus ends, new uploads and new activity are subject to Free plan limits, and content that exceeds Free limits may be read-only until you remove content or resubscribe.

6. Acceptable Use

You agree to use the Services only for their intended purpose: keeping pet health records for yourself, your household, and your pets. You agree that you will not:

We make no specific guarantee about the accuracy, completeness, or usefulness of any record extracted from a document you upload, any reminder we generate, or any feature of the Services. You are solely responsible for verifying the accuracy of every record before relying on it for any purpose, particularly any veterinary or medical decision.

7. User Content

You retain all rights to the information and files you put into MyPetVault — your pet profiles, records, notes, uploaded documents, Memories (including their images, thumbnails, and notes), AI Chat questions and attachments, and documents submitted on your behalf through upload links you create or authorize (“User Content”). MyPetVault does not claim ownership of your User Content.

By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process your User Content solely for the purpose of providing and improving the Services for you. This license specifically includes transmitting your User Content to Google LLC, via the Google Gemini API, for two purposes: so that Google can return structured extraction results from documents you upload and, where you have enabled AI Chat, so that Google can generate replies to your questions about pets. For AI Chat, the User Content transmitted may include your questions, a summary of the selected pet's records, and any documents or photos you attach to the conversation. The license ends when you delete the content or your account, subject to the deletion and backup process described in our Privacy Policy.

The license granted above is limited to what is necessary to operate and improve the Services as described in our Privacy Policy. We do not claim any broader ownership or commercial rights to your User Content beyond providing the Services to you. We do not use your uploaded documents or pets' records to train, fine-tune, or evaluate any third party's general-purpose AI models. Where you have accepted the current AI Chat disclosure, we may review and use the text of your AI Chat conversations to evaluate and improve the quality of the assistant. We do not use messages recorded before you accepted that disclosure. If we intend to use your data for any broader model-training purpose, we will update our Privacy Policy, notify you in advance, and obtain any consent required by applicable law.

You retain ownership of your underlying User Content. The license granted above does not transfer ownership; it grants Iterrum LLC the operational and commercial rights it needs to provide and sustain the Services.

You represent and warrant that you have all rights necessary to upload the User Content you provide or invite others to provide on your behalf, and that your User Content does not violate these Terms or any applicable law.

Some User Content may be uploaded on your behalf by a third party — such as a veterinary clinic, a family member, or a friend — but only through a secure upload link that you create or share, and only when you have requested it or otherwise authorized it. Third-party upload links are intended only for records you are authorized to receive. Such a link is limited to the pets and record types you choose, it expires 30 days after it is created (and you may revoke or rotate it sooner), it caps how much can be uploaded, and it does not give anyone access to your account or let them browse your records.

Any upload made through such a link is held for your review and is not saved to your pet’s records until you approve it; you may decline it, and the uploader may withdraw it before you review it. You are responsible for the upload links you create and share, for sharing them only with appropriate recipients, and for confirming that anyone you invite to upload is authorized to provide the records in question. By creating, sharing, or authorizing use of a third-party upload link, you represent that you have the right to request, receive, review, and store the records provided through that link.

8. Medical Disclaimer

Important medical disclaimer: MyPetVault is NOT a substitute for professional veterinary advice, diagnosis, or treatment. AI Chat can generate general information and suggestions about pet care, but its output is automated, may be wrong, and is not a medical recommendation. Always consult a licensed veterinarian for medical decisions about your pet. In an emergency, call your vet immediately.

The Services are designed to help you organize information. AI Chat, where available, generates general information and suggestions about pet care using an automated system. It is not a veterinarian, it does not diagnose your pet, and it does not prescribe or dose medication. Its output is generated by a third-party AI model, may be incomplete or wrong even when it sounds confident, and must not be relied on for any veterinary or medical decision. Any information you see in the app, including information extracted from documents and anything AI Chat tells you, is presented for your reference only. You are solely responsible for reviewing it and for all decisions about your pet's health and care. In an emergency, contact a licensed veterinarian immediately rather than using AI Chat.

If your pet is experiencing a medical emergency, stop using the app and contact a licensed veterinarian or emergency animal clinic immediately.

9. Intellectual Property

The Services — including the MyPetVault application, the marketing website, the MyPetVault name and logo, visual design, copy, and underlying software — are owned by Iterrum LLC and are protected by copyright, trademark, trade dress, and other intellectual property laws. “MyPetVault™” is a trademark of Iterrum LLC. These Terms do not grant you any right to use our name, logo, or branding except as strictly needed to use the Services as intended.

We grant you a limited, personal, revocable, non-exclusive, non-transferable license to install and use the MyPetVault mobile app on devices you own or control, solely for your own personal, non-commercial use and subject to these Terms. All rights not expressly granted are reserved.

As stated in Section 7, you retain ownership of your User Content.

10. Privacy

Your privacy is important to us. Our Privacy Policy describes what information we collect, how we use it, who we share it with (including Google LLC for document reading and AI Chat, and Google AdSense on ad-supported pages), and the choices you have. By using the Services, you agree to the practices described in the Privacy Policy.

11. Disclaimer of Warranties

The Services are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, and we do not warrant that any defects will be corrected. We may, in our sole discretion, modify or discontinue any aspect of the Services at any time, with or without notice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Iterrum LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, NOR THAT ANY INFORMATION — INCLUDING ANY DATA EXTRACTED FROM DOCUMENTS BY OUR OCR PROCESSOR OR ANY OUTPUT GENERATED BY AI CHAT — WILL BE ACCURATE, RELIABLE, OR COMPLETE.

You are solely responsible for determining whether the Services meet your needs and for backing up any information you consider important.

Some warranty disclaimers cannot be enforced against consumers under applicable law — for example, against California consumers under the Song-Beverly Consumer Warranty Act (California Civil Code §1790 et seq.). Your statutory rights as a consumer are unaffected where applicable. To the extent any warranty is implied by law and cannot lawfully be disclaimed, that warranty is limited in duration to the shortest period permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Iterrum LLC, ITS AFFILIATES, OR ITS CONTRIBUTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) TWELVE MONTHS OF SUBSCRIPTION FEES ACTUALLY PAID TO Iterrum LLC FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The exclusions and limitations in this Section 12 do not apply to liability for gross negligence, fraud, willful misconduct, or to any other liability or claims that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Iterrum LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third party’s rights or any applicable law.

14. Termination

You may stop using the Services and close your account at any time. See our Data Rights page for how account deletion works.

We may, in our reasonable discretion, suspend or terminate your access to the Services, in whole or in part, at any time and for any reason or no reason, with or without notice, including if we believe you have violated these Terms or applicable law, if your account has been compromised, if required by law, or if continuing to provide the Services to you would expose us or others to legal, security, or financial risk.

We may, in our reasonable discretion, suspend or terminate your account, or restrict your access to any feature, immediately and without prior notice if we believe you have violated these Terms or applicable law, or if we believe your continued use poses a risk to other users, our infrastructure, or our legal interests.

Upon termination, your right to use the Services ends immediately. Sections of these Terms that by their nature should survive termination — including Sections 7 (User Content), 8 (Medical Disclaimer), 9 (Intellectual Property), 11 (Warranty Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), 15 (DMCA), and 17 through 22 — will survive.

15. DMCA Notice and Take-Down

Iterrum LLC respects the intellectual-property rights of others and complies with the Digital Millennium Copyright Act, 17 U.S.C. §512. If you believe that material on the Services infringes a copyright you own or control, you may send a take-down notice that complies with 17 U.S.C. §512(c)(3) to our designated agent at support@mypetvault.org. Your notice must include (i) a physical or electronic signature of the rights-holder or authorized agent, (ii) identification of the copyrighted work claimed to be infringed, (iii) identification of the material claimed to be infringing and information sufficient for us to locate it, (iv) your contact information, (v) a statement that you have a good-faith belief that the use is not authorized, and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the rights-holder’s behalf.

We may terminate the accounts of users who, in our reasonable judgment, are determined to be repeat infringers. Counter-notices that comply with 17 U.S.C. §512(g) may be sent to the same address.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. If we make material changes, we will take reasonable steps to notify you — for example, through an in-app notice or an email to the address on your account — before the changes take effect. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

17. Governing Law

These Terms are governed by the laws of the State of California, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where applicable consumer-protection law of the consumer’s jurisdiction provides rights that cannot be waived, those rights are not waived by these Terms.

18. Dispute Resolution

18(a) Informal Resolution

Before filing any formal proceeding, the parties will attempt in good faith to resolve any dispute by sending written notice to the other party (to support@mypetvault.org for Iterrum LLC) and waiting at least 30 days for a response.

18(b) Arbitration

Any unresolved dispute will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in the U.S. state or Canadian province where the consumer resides. The arbitrator may award any individual remedy that a court of competent jurisdiction could award.

18(c) Small-Claims Carve-Out

Either party may bring an individual claim in small-claims court instead of arbitration, so long as the claim remains in that court and is brought only on an individual basis.

18(d) Class-Action Waiver

Each party may bring claims only on its own behalf and not as part of a class, consolidated, or representative action. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of class or representative proceeding.

18(e) Where Prohibited

This Section 18 does not apply where prohibited by applicable law. In particular, this Section 18 is not enforceable against consumers resident in the European Economic Area, the United Kingdom, or Switzerland. Likewise, the agreement to arbitrate and the class-action waiver in this Section 18 do not apply to the extent they are prohibited or rendered unenforceable by the consumer-protection law of a consumer’s Canadian province of residence — including, without limitation, residents of Quebec and Ontario — and those consumers retain the right to bring claims in the courts of their province and to participate in class or representative proceedings to the extent their local law allows.

Nothing in this Section 18 prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters relating to intellectual property or unauthorized access to the Services.

19. Force Majeure

Neither party is liable for failure to perform any obligation under these Terms to the extent the failure results from causes beyond its reasonable control, including without limitation: acts of God, war, terrorism, civil unrest, pandemics, epidemics, government actions, fires, floods, earthquakes, labor disputes, internet or telecommunications failures, third-party service failures (including our hosting and analytics providers), or any other event beyond our reasonable control.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and Iterrum LLC regarding the Services and supersede any prior or contemporaneous understandings. Any failure by us to enforce any provision of these Terms is not a waiver of our right to do so later.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

22. Contact Information

If you have questions about these Terms, please contact us at:

Iterrum LLC
Email: support@mypetvault.org
Website: mypetvault.org

Mailing address: 9528 Miramar Rd, Unit 6207, San Diego, CA 92126, United States

23. Effective Date

These Terms of Service are effective as of June 9, 2026.